Export Sales Administrator (languages French and/or German)

Topform is a long-established company with a tradition for excellence. In non-Covid times this is an office-based Export Sales Administrator role at our Head Office in Gort, Co. Galway. The ideal candidate will provide a key interface with the customer, supporting all aspects of the sales and customer care process. Working in a team environment, the successful candidate will demonstrate excellent external and internal customer focus throughout.

The Customer Service / Sales Administrator is responsible for ensuring all orders received are processed correctly in a timely manner and all follow-ups necessary are completed. They are also responsible for proactive selling to existing, dormant and new customers. The Customer Service / Sales Administrator will report directly to the Sales Manager.

Responsibilities

• Meet and exceed customer expectations (both current and new customers), as the first internal point of contact for the customer.
• Order processing from initial contact to delivery & managing order queries.
• Generate new business through cold calling and lead generating.
• Recognise sales opportunities and up-sell the current customer base.
• Collaborate with manager to develop a creative plan to generate leads through prospecting multiple sources, telephone and email campaigns.
• Efficient management of Customer Complaints using the internal complaints reporting system.
• Working with customers to ensure that their accounts are maintained in line with agreed terms which will involve taking payments by various methods.
• Helping others in the office when they are under pressure – be a team player!

Skills

• Fluent in European languages. Our primary concern is for French. Other languages are an advantage.
• 1-2 years of proven Sales/Customer service experience with a record of consistently exceeding targets in a customer support role.
• Strong telephone sales skills, selling to customer needs.
• Good administrative and IT/computing skills with attention to detail & high level of accuracy.
• Strong interpersonal skills with persistent and persuasive approach.
• Professional and excellent verbal and written communication skills.
• Demonstrates a strong Customer Orientation.
• Actively contribute to the development of a positive team environment, demonstrating a flexible approach.
• Ensures that work is executed accurately and completely, paying close attention to the detail.
• Demonstrates excellent organisational skills.

Job Terms and Conditions

As a leading company, we are looking for the best people. A very attractive salary will be paid based on experience and capability. We will reply to all applicant so check out Irish Jobs to Apply – Export Sales Administrator